Case Study: a large shared services organization cuts telecom costs and boosts service performance with zLinq

Thin resources battle telecom overages and half baked solutions while growing

A large shared services organization managing multiple credit unions struggled with telecom expenses that consistently ran 20% over budget. They faced circuit delays, inadequate management, and a lack of resources to oversee complex projects, which hindered their growth. They hired zLinq to provide expert telecom management and cost-optimization services.

zLinq offloaded key tasks like project management, provider coordination, and inventory tracking. They ran a formal vendor selection process and executed a successful SIP migration. This solution allowed zLinq to reduce the customer's annual telecom expenses by $713,000, free up 75 days of engineering time per year, and increase the resiliency of their voice services.