Case Study: a nationwide paint retailer saves time and money with zLinq

Large retailer saves time + money by outsourcing telecom management

A large retailer, a nationwide paint store operator with 1,200 stores, was struggling with inefficiencies from using 28 different telecom providers. This led to frequent service outages, a high volume of helpdesk tickets, and rising costs, all of which negatively impacted operations. The retailer partnered with zLinq for its telecom lifecycle management expertise to address these challenges.

zLinq's solution involved a comprehensive audit, benchmarking, selecting a new nationwide provider, and leading the migration. The results included significant hard dollar savings and improved performance. zLinq also delivered soft savings by offloading 90% of the migration oversight work from the retailer's IT team and now serves as an ongoing single point of contact for telecom management.