Case Study: Open Technology Solutions reduces communications costs and future-proofs infrastructure with zLinq

CUSO outsources communications lifecycle management to reduce costs, increase efficiencies, and future-proof infrastructure

Open Technology Solutions (OTS), a credit union service organization supporting three large credit unions, faced rising costs and inefficiencies from managing a complex communications footprint across 18 providers. With no dedicated internal team, they needed to reduce spend, free up IT resources for technical demands, and future-proof their voice infrastructure. They partnered with zLinq to outsource their communications lifecycle management.

zLinq conducted a comprehensive audit and optimization of OTS's services, identifying significant cost-saving opportunities and assisting with vendor selection for new technologies. The solution delivered major results, including over $1.6 million in hard savings, a dramatic 80% reduction in time spent managing communications, and the implementation of a future-proof technology infrastructure. zLinq continues to serve as the single point of contact for managing all communications services.

Open Technology Solutions

Matt Dobeck

Director of Infrastructure