Case Study: Shapoorji Pallonji Group achieves 98.8% OTP delivery with Zixflow

Shapoorji Pallonji Enjoys Enhanced OTP Delivery with Zixflow

The Shapoorji Pallonji Group, a major multinational Indian conglomerate, was facing significant challenges with reliably delivering mission-critical OTPs and transactional notifications across India and the Middle East. This disruption to their communication was affecting their operational efficiency and customer authentication processes. To overcome this, they turned to the vendor Zixflow for a solution.

Zixflow provided an AI-powered delivery engine that optimized OTP and notification delivery by automatically retrying failed messages and routing them through the best available operator. This solution from Zixflow enabled Shapoorji Pallonji to achieve a 98.8% success rate for SMS OTP delivery, ensure prompt authentication, and realize a 40% improvement in engagement rates through multichannel strategies.

Shapoorji Pallonji Group

Prashant Kawale

Officer