Case Study: Seekho improves OTP delivery and recovers failed messages with Zixflow

Seekho Enhanced Messaged Delivery with Zixflow

Seekho, an app-based learning and edutainment platform, faced a significant challenge with delayed and unsuccessful message deliveries, particularly for crucial OTPs used in user authentication and onboarding. These delivery failures were causing a drop in new sign-ups and potential loss of sales for the company. To address this, they turned to the vendor Zixflow for a solution.

Seekho implemented Zixflow's Smart API, which utilized a sequential fallback to automatically retry failed messages across different channels until they were successfully delivered. This solution provided a cost-effective method to recover messages and optimize delivery. As a result, Zixflow helped Seekho achieve a 100% success rate in re-sending failed messages, leading to a streamlined onboarding process and enhanced user engagement.

Seekho