Case Study: Kuku FM achieves 98% OTP delivery success with Zixflow

Kuku FM Amplifies Message Delivery with Zixflow

Kuku FM, a multilingual audio platform with over ten million users, faced significant challenges with failed message deliveries as their user base expanded. These delivery failures, particularly with critical OTPs for user authentication, led to user dissatisfaction and potential revenue loss. To overcome this, Kuku FM integrated Zixflow's Smart API to address their unreliable communication.

By implementing Zixflow's solution with automated fallback mechanisms, Kuku FM recovered 77.09% of previously failed messages. This resulted in a 98% OTP delivery success rate, which directly contributed to increased revenue. The integration also streamlined their processes with Zixflow's Autopilot optimization, saving 70% in costs while achieving a 2.3 times faster delivery speed.

Kuku FM