Case Study: IndoSpace achieves 98.55% message delivery success with Zixflow

IndoSpace Amplifies Message Delivery with Zixflow

IndoSpace, India's leading industrial developer and logistics real estate investor, faced significant challenges with its message delivery system. The company struggled with delays in sending OTP and transactional messages, which lowered customer satisfaction. Seeking a more effective way to manage conversations, IndoSpace needed a unified platform to focus its efforts on WhatsApp and SMS. They turned to the vendor Zixflow for a solution.

By implementing Zixflow's unified messaging API and campaign platform, IndoSpace optimized its delivery system. The solution provided a centralized hub for multi-channel campaigns and enabled large-volume messaging. As a result, IndoSpace achieved a 98.55% success rate for message delivery, significantly reduced its workload by 1.5 times, and saved 68% on costs. Zixflow's technology enabled the company to seamlessly verify customer details and engage with clients efficiently across different channels.

IndoSpace

Anil Khamkar

AVP - IT