Case Study: West Suffolk NHS Foundation Trust secures digital communications with Zivver

West Suffolk NHS Foundation Trust secures communications for 4,800 staff with Zivver

The West Suffolk NHS Foundation Trust, an NHS provider, faced challenges with clunky email workflows and limited file transfer sizes using their previous system, NHS Mail. They sought a user-friendly and secure digital communications solution to handle sensitive health data, leading them to implement Zivver's secure email and file transfer service integrated with Microsoft 365 Outlook.

Zivver provided advanced encryption and used machine learning to prevent data-leaking human errors, such as misdirected emails. The solution simplified security for staff with one-click encryption for large files and made it easy for patients to access communications without creating new accounts. As a result, the trust achieved its data protection objectives with confidence, empowering its 4,800 staff and securely serving its patient population of approximately 280,000 people.

West Suffolk NHS Foundation Trust