Case Study: Royal Papworth Hospital NHS Foundation Trust improves secure communication and email data protection with Zivver

Royal Papworth Hospital NHS Foundation Trust secures communications for 2,500 staff with ZIVVER

Royal Papworth Hospital NHS Foundation Trust faced challenges in securely sending and receiving large files, such as patient records for Subject Access Requests (SARs), and enabling safe two-way communication with external parties, including patients. The existing methods were time-consuming, costly, and lacked security, with no easy way for outsiders to send sensitive data into the organization without creating accounts. They selected Zivver to address these email security and data protection issues.

By implementing Zivver's secure email solution, which integrates with Outlook, the Trust can now effortlessly send files up to 5TB with advanced encryption. Crucially, the Zivver Conversation Starter feature allows patients and other external stakeholders to reply securely without creating an account. The results include significant time and cost savings by replacing postal mail, streamlined patient engagement, and enhanced data security across departments, including Research and Development and the Private Patient Team. Zivver has empowered the Trust to drive digital innovation while ensuring compliance and reducing the risk of human error.

Royal Papworth Hospital Nhs Foundation Trust