Case Study: a leading sauna manufacturer cuts sales cycle from 1 day to 45 minutes with Zivoke

The Worlds Leading Sauna Manufacturing Company cuts sales cycle from 1 day to 45 minutes with Zivoke

The customer, a world-leading sauna manufacturing company, faced a significant challenge with a lengthy, one-day sales cycle caused by disjointed systems for its ERP, marketing, operations, and customer support teams. This lack of integration led to difficulties in tracking leads, calculating marketing ROI, and providing partners with a self-service portal. To address this, they partnered with vendor Zivoke for a Salesforce implementation and integration solution.

Zivoke's solution involved automating business processes end-to-end by rebuilding workflows on Salesforce and integrating it with tools like Oracle NetSuite and Marketing Cloud. This provided a centralized platform for all teams, eliminating the need to toggle between legacy applications. The results were transformative, as Zivoke reduced the sales cycle from one day to just 45 minutes, increased overall sales by 7% in the first quarter, and improved customer satisfaction scores through real-time request handling.