Case Study: South African Federation for Mental Health improves Salesforce efficiency with Zivoke

South African Federation for Mental Health boosts efficiency with Zivoke and streamlines operations in weeks

The South African Federation for Mental Health faced business challenges stemming from an insufficient CRM that struggled with multiple third-party integrations and a lack of integration with their existing ERP, which prevented key business insights. This led to difficulties in managing their product variations. To address this, they partnered with Zivoke.

Zivoke implemented a solution that introduced Salesforce to replace the existing CRM and integrated it with other applications, including the Netsuite ERP. They also migrated to the Steelbrick CPQ tool to streamline the quoting process. The results for the customer included a 7% increase in sales by the end of the first quarter, improved pricing accuracy, and the elimination of manual steps for faster quote processing.

South African Federation for Mental Health