Case Study: Romcim boosts online orders and self-service with Zitec's Customer Portal

Romcim places 30% of orders online in 3 months with Zitec

Romcim, a large construction and materials company, faced operational challenges due to its manual, call-center-based order management system. This process led to delays, errors, and limited visibility for customers, creating a scalability constraint on its growth. Zitec was engaged to develop a digital solution to address these inefficiencies and improve the customer experience.

Zitec built a scalable Customer Portal using Laravel, which provided end-to-end order management and integrated real-time GPS tracking. This solution empowered customers with self-service capabilities and gave Romcim's internal teams more efficient management tools. The results were significant, with over 30% of all orders being placed online within just three months of launch, reducing operational workload and greatly improving the customer experience.

Romcim