Case Study: Nexent Bank achieves a user-centric mobile banking transformation with Zitec

Nexent Bank boosts app engagement 8% with Zitec

Nexent Bank, a mid-sized financial institution, sought to modernize its digital channels and transform its credit card mobile application as part of a broader rebranding and digital transformation. The challenge was to move beyond a purely functional app and create an emotionally engaging, secure, and intuitive user experience that would reflect its new identity and meet the demands of a digital era. They partnered with Zitec for mobile app development and UX/UI services.

Zitec built a new React Native and Java-based mobile app from the ground up, incorporating a fresh design, enterprise-grade security, a gamified loyalty program, and advanced card management features. The solution delivered by Zitec resulted in a 4.9-star app store rating, a 99.91% crash-free rate, and an 8% increase in active users and engagement. Within six months, 90% of users had migrated to the new platform, successfully retiring the legacy application.

Nexent Bank