Case Study: a retailer achieves faster AI adoption with Zitec

a retailer’s guide to AI adoption with Zitec after 95% GenAI pilot failure rates

The customer, a retailer, was facing the common industry challenge of AI project failure, with many promising pilots stalling due to human resistance, data issues, and security concerns rather than the technology itself. They partnered with vendor Zitec to move beyond this linear, flawed approach and build a sustainable AI adoption strategy.

Zitec's solution was to implement a strategic flywheel model focused on People, Process, and Tech & Techniques. This involved a playbook for gaining internal buy-in, conducting a secure, small-scale pilot with a clear ROI, and choosing the right AI model for specific business objectives. While specific quantitative results for this retailer are not provided, the methodology successfully equipped them to overcome inertia, prove value quickly, and build a self-reinforcing system for continued AI adoption and growth.

Retailer’s