Case Study: Topmate achieves faster issue resolution and fewer reported issues with Zipy

TopMate cuts issue resolution time by 80% with Zipy

Topmate, a B2C platform for connecting professionals with their followers, faced significant challenges in identifying and resolving platform issues. They relied solely on manual user reports and reactive testing, which led to delays, operational inefficiencies, and a negative impact on user trust. To overcome this, Topmate implemented Zipy, an error monitoring and user session recording tool.

By using Zipy, Topmate gained real-time visibility into platform performance and user behavior, allowing them to detect and address issues proactively. The solution from Zipy resulted in an 80% drop in resolution time and a 50% reduction in user-reported problems. This significantly improved engineering efficiency and created a more reliable, seamless experience for their users.

TopMate