Case Study: PriceLabs Scales UX and Self-Serve Growth with Zipy

PriceLabs scales UX across 150+ countries with Zipy

PriceLabs, a global leader in dynamic pricing solutions, faced the challenge of understanding user behavior at scale within its self-serve model. Without direct contact with most users, they struggled to identify where users were dropping off or encountering friction, needing session-level observability beyond traditional analytics. To solve this, they turned to Zipy's customer experience platform.

By implementing Zipy, PriceLabs gained real-time session insights to investigate KPI movements, validate feature rollouts, and enrich their data analysis. The solution provided their support team with immediate session context to resolve tickets faster, improving customer satisfaction. Zipy’s platform enabled a proactive approach to optimizing the user experience and scaling their self-serve model efficiently.

PriceLabs