Case Study: Pazcare Cuts Bug Resolution Time by 50% with Zipy

Pazcare cuts support tickets by 30% and TTR by 50% with Zipy

Pazcare, a startup with a lean team, faced challenges in maintaining user experience quality while rapidly onboarding new customers. Their existing tool only provided a list of errors, which forced developers and support staff to spend excessive time reproducing bugs through guesswork and customer calls. This process significantly hampered productivity and increased Time To Resolution (TTR), leading them to seek a better solution from vendor Zipy.

By implementing Zipy's unified platform, which combines session replay, error monitoring, and analytics, Pazcare gained deep visibility into user issues. The solution provided detailed session replays that showed exact user steps, eliminating guesswork. As a result, Zipy helped Pazcare reduce support tickets by 30% and cut their team's Time To Resolution by 50%. This allowed developers to save time on debugging and shift to a proactive approach, significantly boosting overall productivity.

Pazcare