Case Study: Aberdeen City Council improves 24/7 booking services with Zipporah Impact+

Zipporah secures Aberdeen City Council

Aberdeen City Council needed a corporate-wide booking solution to support a wide range of services, including appointments, education and sports bookings, and lettings. The council also needed the new system to integrate with its existing customer service platform, FirmStep, and with mygov.scot, Scotland’s public sector information website. Zipporah Ltd’s Impact+ product was selected to meet these requirements.

Zipporah Ltd demonstrated successful payment integrations, two-way integration with FirmStep, and the ability to handle complex processes while returning clear, intuitive results. Aberdeen City Council named Zipporah Ltd the preferred supplier, and implementation was underway. With Impact+ enabling 24/7, self-service bookings, the council expected lower processing costs, reduced debt chasing, and less time spent handling phone enquiries.

Aberdeen City Council