Case Study: Salford City Council empowers online appointment booking with Zipporah Ltd

Salford an Empowered and Inspiring City Council

Salford City Council, a long-standing Zipporah Ltd customer, needed a flexible way to let citizens and staff manage appointment-based services online. Using Zipporah’s Generic solution, the council wanted to extend its existing digital booking capabilities to support a new appointment type quickly and independently.

Zipporah Ltd’s Generic system enabled Salford City Council to launch Covid Risk Health Check appointments in just one day, with custom calendars, questions, permissions, and booking rules tailored to the council’s needs. The result was a free-to-book service available across multiple days and locations, helping reduce staff workload, speed up setup, and give users 24/7 access to book online.

Salford City Council