Case Study: Pembrokeshire County Council improves registrar services and digital citizen engagement with Zipporah Ltd

Pembrokeshire County Council launches phase 1 in 2023 with Zipporah Ltd

Zipporah Ltd partnered with Pembrokeshire County Council to address the council's need for a new digital strategy to elevate its Registrar services. The challenge was to overhaul the department and its ceremonies, moving away from manual processes to improve both team workflow and public engagement for its citizens.

The solution implemented was Zipporah's Registrar Complete Solution, which included the Ceremony Planner module. This provided a fully bilingual, front-facing portal for citizens to book services and pay fees online, creating a simpler customer journey. The results included more streamlined workflows for the Registrar team, minimized need for manual resources, and an easier, more accessible way for the public to transact digitally, aiding the council's key initiative.

Pembrokeshire County Council