Case Study: Edinburgh City Council streamlines ceremony planning with Zipporah Ceremony Planner

Edinburgh City Council streamlines ceremony planning 24/7 with Zipporah Ltd

Edinburgh City Council, a forward-thinking local authority, sought to enhance its registrar services by further digitizing the citizen experience for marriage and civil partnership ceremonies. They partnered with vendor Zipporah Ltd to implement its Ceremony Planner solution, aiming to give the public more control and free up valuable staff time from administrative tasks.

The cloud-based Ceremony Planner solution from Zipporah provided a public-facing portal for couples to plan and pay for their ceremonies online at any time. For the council, the system streamlined operations by automating staff allocation based on sessionals' own updated availability and introducing a color-coded task management system to ensure deadlines were met. This greatly improved workflow efficiency and gave Edinburgh City Council greater financial control through integrated payment management.

Edinburgh City Council