Case Study: Edinburgh City Council achieves faster taxi licence processing with Zipporah Ltd

Edinburgh City Council launches taxi licence system in 4 days with Zipporah Ltd

edinburgh city council faced a significant backlog of over 1,000 taxi license applications, a problem exacerbated by the pandemic and the introduction of new topographical tests. Needing a swift and comprehensive solution to meet a looming deadline, the council approached Zipporah Ltd to implement an emergency digital system for managing the entire licensing process.

Zipporah developed and implemented a new online taxi license course and test system within just four days. The solution provided a smooth applicant and management experience, integrated with GOV.UK Pay, and automated key processes. This empowered the council to efficiently manage the existing backlog and provided them with a future-proof system, allowing them to independently adjust parameters and stay on top of demand permanently.

Edinburgh City Council