Case Study: Coffs Harbour City Council improves booking experience with Zipporah's new API-powered interface

Coffs Harbour City Council launches new portal interface with Zipporah in 2023

The Coffs Harbour City Council required a digital transformation solution that could adapt to its evolving needs and future-proof its operations. Zipporah Ltd provided its services, including a new user interface and APIs, to meet this challenge.

Zipporah implemented a sleek new customer-facing portal with a flexible booking system and separated the admin and front end for increased speed. The results included positive customer feedback on the improved experience, easier discovery of suitable spaces, and simplified management of complex payment and booking types. The council also planned to expand its service offerings due to the new system's success.

Coffs Harbour City Council