Case Study: Milton Keynes Council improves birth and death registration efficiency with Zipporah Ltd

Birth Registration Crisis and the Zipporah Success Story in Milton Keynes

Milton Keynes Council faced a surge in registration demand during the Covid pandemic, with backlogs building up for birth, citizenship, marriage notice, and death appointments. The council needed a more flexible way to manage overflowing requests, especially with older systems struggling to keep up.

Zipporah Ltd provided an updated registration service with priority appointment functionality, pre-populated birth registration forms, and an online death booking process with document upload and portal review. The solution let Milton Keynes Council control and adjust appointment prioritisation as demand changed, complete more appointments each day, and streamline checks and confirmations for faster, more efficient service delivery.

Milton Keynes Council

Anwen Grinter

Project Manager