Case Study: Moto24.de accelerates customer support and improves product recommendations with ZipChat

Moto24.de boosts conversion 37.8% with ZipChat

moto24.de, a German e-commerce retailer for motorcycle apparel and accessories, faced the challenge of helping customers navigate its vast inventory of over 30,000 products while managing high volumes of technical support queries. The company needed a solution to provide precise product recommendations and automate customer support efficiently.

The vendor Zipchat implemented its AI platform, which integrated directly with moto24.de's product catalog to act as an intelligent recommendation and support agent. The solution provided highly accurate product suggestions, automated hundreds of support tickets weekly, and clearly displayed sales generated from conversations. The implementation by Zipchat led to a 37.8% average conversion lift and freed up the human support team to focus on more complex issues.

Moto24.de