Case Study: Dalfilo achieves 8% chat-to-sale conversions with ZipChat

Dalfilo boosts chats to sales to 8% with ZipChat

Dalfilo, a premium brand of handmade Italian bed linens, faced the challenge of providing immediate, detailed answers to shoppers' questions about materials, sizing, and international shipping across its three storefronts. The need to offer personalized, multilingual support without expanding their team was a key constraint. To address this, they turned to the vendor ZipChat and its AI agent solution.

By implementing ZipChat, Dalfilo connected an AI agent to its product catalog. This solution automatically answers customer questions and provides product recommendations in real time. The results were significant, with the vendor's technology helping to achieve an 8% chat-to-sale conversion rate across all stores, effectively guiding shoppers at the point of decision.

Dalfilo