Case Study: Conte Scarpe Moda achieves faster, automated customer support with ZipChat

Conte Scarpe Moda automates support with ZipChat, keeping human escalations under 20%

Conte Scarpe Moda, an Italian online retailer of women's footwear, was facing a challenge with its traditional live chat support. The system created a bottleneck, as the team spent excessive time manually answering repetitive questions about order status and return policies. To free up their staff for more valuable work, the company turned to Zipchat for an AI-driven customer service solution.

By implementing Zipchat, which integrates directly with Shopify, the vendor provided a tool that autonomously handles a high volume of inquiries. The solution delivers instant, accurate answers by accessing real-time data, ensuring consistent 24/7 support. As a result, fewer than 20% of requests now require human escalation, significantly reducing the team's workload and improving overall efficiency. Zipchat enabled the brand to automate support and reclaim hours of productivity.

Conte Scarpe Moda