Case Study: the International Committee of the Red Cross streamlines eLearning review and QA with zipBoard

International Committee of the Red Cross streamlines eLearning reviews with zipBoard for 2-week sprints

The International Committee of the Red Cross, a major non-profit organization, faced significant challenges in managing the content review process for its digital learning production team. Their cross-functional, remote team struggled with chaotic feedback collection across multiple files and tools, which was exacerbated by different time zones and the need for agile sprints. This made timely collaboration with subject matter experts (SMEs) and internal QA testing difficult, slowing down their eLearning development. The team turned to zipBoard to address these issues.

By implementing zipBoard, the team centralized all feedback in a visual format, enabling effective bug tracking and task assignment. The solution streamlined their review process, allowing for visual annotations and clear communication that replaced endless emails and calls. As a result, zipBoard helped the team execute their agile sprints more efficiently, significantly reducing the time spent managing feedback and enabling them to develop, review, and deliver high-quality learning content in a much more timely manner.

International Committee of the Red Cross