Case Study: International Committee for the Red Cross streamlines digital learning reviews with zipBoard

International Committee for the Red Cross streamlines 2-week sprints with zipBoard

The International Committee for the Red Cross's digital learning production team faced significant challenges in managing the content review process for their SCORM-based eLearning courses. Working with a remote, cross-functional team across different time zones, they struggled with chaotic feedback collected through disparate tools like Excel sheets and third-party surveys, which led to redundancy and delays within their agile two-week sprints. This inefficient process hindered their ability to develop and deliver high-quality learning content promptly.

The team implemented zipBoard to centralize and streamline their review process. The vendor's visual collaboration platform allowed stakeholders and SMEs to provide direct, visual feedback through annotations and screen recordings, which were then converted into actionable tasks. This solution eliminated endless email chains and calls, resulting in more effective remote collaboration and QA testing. By using zipBoard, the team significantly reduced the time spent managing feedback, met their deadlines more easily, and was able to dedicate more time to creating quality content.

International Committee for the Red Cross