Case Study: KnowBe4 streamlines eLearning review and boosts course quality with zipBoard

Creating High Quality eLearning Courses With zipBoard

KnowBe4, the world’s largest security awareness training company, needed a better way to manage feedback and communication across many stakeholders while developing eLearning content. Before zipBoard, the team relied on spreadsheets, emails, calls, and their LMS for reviews, which made the process haphazard, time-consuming, and difficult to organize.

KnowBe4 adopted zipBoard as a collaborative eLearning review and bug tracking tool to streamline early-stage testing, QA feedback, and course iteration. With zipBoard, the team gained better visibility, structure, and tracking, making reviews far more efficient; as a result, their course quality improved and many new courses began earning survey ratings of 4.5 stars or higher out of 5.

KnowBe4

John Just

Senior Vice President of Learning Innovation