Case Study: NCR achieves higher productivity and SLA compliance with Zinier

World's leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology

NCR, the Atlanta-based enterprise technology provider serving banks, retailers, restaurants, small businesses, and telecom & technology customers worldwide, needed better visibility into its field service workforce. With disconnected systems, technicians and back-office teams were spending too much time manually entering and comparing data, making it difficult to track locations, activities, work hours, and project progress.

NCR selected Zinier to streamline field service operations using the Zinier mobile app and Schedule & Dispatch console, integrating data from multiple systems into one place. Zinier enabled live geolocation tracking, automated ETA calculations, intelligent task assignment, and automatic close-out package generation, helping NCR become more proactive, improve SLA compliance, and boost productivity with nearly 100% successful tasks, 2X more tasks per technician per day, 99% “excellent” customer experience, and nearly 100% SLA compliance.

NCR