Case Study: Wipro achieves greater operational visibility and field service performance with Zinier

Wipro boosts task completion by 50% with Zinier

A leading telecommunications company faced significant field service challenges due to its complex patchwork of legacy applications and systems resulting from a long history of innovation and acquisitions. This lack of integration and operational visibility led to delays, difficulties in tracking field engineers, and an unacceptable level of SLA compliance violations. To address this, the company partnered with Zinier to implement its field service automation platform.

Zinier's solution integrated and supercharged the company's existing systems, providing crucial visibility across the entire field service operation for customers, back-office personnel, and technicians. The implementation of Zinier’s platform resulted in substantial KPI improvements: the task success rate jumped from 70% to 98.8%, monthly tasks completed increased by over 50%, and positive customer feedback rose from 80% to 99.6%. Zinier also helped dramatically improve SLA compliance and achieve a 50-fold reduction in negative customer feedback.

Wipro