Case Study: a leading mobile network operator achieves faster site builds and fewer rejections with Zinier

We worked with a mobile network operator providing wireless services, messaging, and broadband service for more than 50 million customers

A leading mobile network operator struggled with inefficient and error-prone field operations due to a heavy reliance on manual processes and a lack of standardization. This resulted in 70% of new site builds being rejected in audits and a severe lack of real-time visibility, which hurt customer satisfaction and performance. They partnered with Zinier to automate and reinvent their service delivery process.

Zinier implemented its AI-driven field service automation platform, which replaced manual spreadsheets with standardized mobile workflows and introduced intelligent scheduling. This provided real-time visibility and automated dispatching. As a result, the operator reduced its site rejection rate from 70% to 10%, avoiding $3.6 million in remobilization costs annually. Zinier's solution also increased the number of work orders completed on time and improved first-time fix rates, creating a more scalable and efficient operation.