Case Study: Midco improves field service scheduling and technician efficiency with Zinier

Midco improves 15-minute field scheduling with Zinier

Midco, a leading connectivity company based in South Dakota, faced a critical challenge when its legacy field service management system reached end-of-life. They needed a modern platform that could replicate their old system's functionalities while introducing new capabilities and required a strategic vendor partnership for their product roadmap.

Midco selected Zinier as their field service management solution. Zinier's platform provided advanced scheduling and routing to accurately predict technician arrival times in remote areas, improving customer satisfaction and reducing technician churn. The solution also gave technicians a single-pane-of-glass interface to manage their workload efficiently, enhancing job satisfaction.

Midco