Case Study: Black & Veatch boosts field efficiency and cuts truck rolls with Zinier

Global leader in building critical human infrastructure in Energy, Water, Telecom, and Government Services

Black & Veatch, a global leader in critical human infrastructure serving energy, water, telecom, and government sectors, needed a better way to manage its highly distributed field workforce. The company wanted greater real-time visibility into job status and completion times, along with more standardized and digitized workflows for fiber-splicing technicians. To address these challenges, Black & Veatch partnered with Zinier and its low-code field service automation platform.

With Zinier, Black & Veatch implemented a single platform for scheduling, dispatching, work order management, recordkeeping, and AI-driven recommendations. The solution improved communication between field and office teams, automated manual tasks, and provided real-time data and anomaly detection. The results included 2-3X more tasks completed, an 85% reduction in truck rolls, millions saved on repeat visits, an 8-month payback, and double-digit profit margin growth.

Black & Veatch

Dave Simmons

Sr. Director, Tech and Innovation