Case Study: Compugen optimizes field service operations with Zinier

Compugen reaches 80% utilization in 4 months with Zinier

Compugen, an IT services company, faced challenges in optimizing its complex field service operations. Their existing scheduling tool struggled to manage diverse work orders, regions, and technician skill sets. To address this, Compugen partnered with vendor Zinier and implemented its field service management solution.

Zinier's platform provided advanced scheduling algorithms that seamlessly managed various work order types and prioritized technician assignments based on location, skillset, and cost-effectiveness. The solution delivered promising early results, achieving a technician utilization rate close to 80% within four months and showing a steady increase in auto-scheduled cases. This partnership with Zinier empowered Compugen to achieve greater efficiency and customer satisfaction across its Canadian operations.

Compugen