Case Study: Department of Health and Human Services Victoria launches COVID-19 self-assessment in two days with Zingtree

Victoria's Health Organization Launches COVID-19 Self-Assessment Tool in Two Days

The Department of Health and Human Services Victoria, Australia, needed to quickly provide accurate, accessible COVID-19 information to a community of more than 6 million people while dealing with rapidly changing guidance, limited resources, and long approval cycles. Using Zingtree’s Customer Self-Help product, the team looked for a way to replace a wordy, hard-to-update single-page document with a faster, more flexible digital experience.

Zingtree helped the Department of Health and Human Services Victoria launch a COVID-19 self-assessment tool in just two days, with a beta version ready in 8 hours. The decision-tree tool was deployed across the Victorian Emergency app, website, text message, and social channels, and in the first week 100,000 people used it, with peak traffic reaching 3,000 users per minute. Zingtree also made it easier for the team to update content quickly, customize the design to match their site, and track version changes for regulatory purposes.

Department of Health and Human Services Victoria

Ewen Hill

Senior Developer of the Web Development