Case Study: Shields Health speeds onboarding and reduces reschedules with Zingtree

Shields Health cuts insurance onboarding 60% with Zingtree

Shields Health, a provider of MRI, PET/CT, and surgical services, faced challenges with outdated training materials and complex insurance workflows that were spread across binders and shared drives. This made training new patient care representatives slow and created inconsistencies, especially for remote staff. They partnered with Zingtree to centralize and streamline these high-stakes processes.

Using Zingtree's no-code platform, Shields Health implemented interactive decision trees that automated insurance validation and provided a single source of truth for its agents. This solution slashed insurance-specific onboarding time by 60%, from five weeks to just two, and cut total onboarding time in half. The implementation also led to a significant reduction in PET/CT reschedules and accelerated patients' paths to care.

Shields Health