Case Study: YouMail saves money and improves customer support with Zingtree

Saving Money and Helping Customers with Interactive Decision Trees

YouMail, a provider of Premium and Business-level phone and voicemail services, needed a better way to give customers immediate support across a wide range of issues involving different phones, networks, and account types. To address this challenge, YouMail turned to Zingtree and its flexible decision tree platform to create a simple, efficient customer service and Q/A experience.

Zingtree helped YouMail deliver conditional, step-by-step support using customer data and user responses to guide people to the right answers quickly. The result was faster, more meaningful assistance and reduced strain on support resources, with measurable usage including 24 decision trees, 263 cumulative nodes, 594 agent sessions, and 41,353 end user sessions—and growing.

YouMail

Adnan Rahman

Customer Service Analyst