Case Study: Moffitt Cancer Center streamlines patient routing with Zingtree

Moffitt Cancer Center cuts new hire training time from 5 weeks to 2 with Zingtree

Moffitt Cancer Center, a comprehensive cancer center in Florida, faced the challenge of correctly routing newly diagnosed patients to the appropriate clinic and provider. Their schedulers relied on complex spreadsheets and documents, which often led to incorrect bookings. These errors caused significant delays in patient care, inconsistencies, and operational inefficiencies. To address this, they implemented Zingtree's guided workflow platform.

The solution implemented was a Zingtree workflow that guides schedulers through a scripted series of questions to determine the correct routing path for each patient. This reduced the need for extensive clinical expertise among staff. The results included a dramatic reduction in new-hire training time, from four or five weeks down to about two, and enabled the center to staff these roles with a wider pool of candidates. Zingtree provided the necessary guidance to ensure patients are scheduled with the right provider the first time, improving care and saving the organization resources.

Moffitt Cancer Center