Case Study: Fleetcor reduces agent ramp time with Zingtree

FleetCor cuts agent ramp time from 12 weeks to 3 days with Zingtree

Fleetcor, a global business payments company, faced challenges with scattered knowledge processes and a lack of a unified system for agent training and customer self-service. This made it difficult to ensure compliance and efficiency. Vice President of Operations Mike Jennings sought a common solution, which led them to implement Zingtree.

Using Zingtree's no-code platform, Fleetcor mapped all of its processes into interactive decision trees. These trees were integrated into agent workflows in Salesforce and embedded on their customer website for self-service. The implementation by Zingtree led to remarkable results, including reducing agent ramp time from 12 weeks to just 3 days, a 92% reduction in agent errors, a 30% reduction in headcount, and a $1.5 million increase in operations revenue.

FleetCor