Case Study: doTERRA cuts return times by 90% with Zingtree

doTERRA cuts return times by 90% with Zingtree

doTERRA, a global wellness brand operating in a complex compliance environment, faced significant challenges in its Brazilian market. Agents had to navigate strict consumer protection laws and over 10 different systems to process returns, risking fines and reputational damage with any error. To address this, doTERRA partnered with Zingtree to implement guided workflows.

Using Zingtree's decision logic and system integrations, doTERRA built a solution that streamlined the return process for agents. The results were substantial: a 90% reduction in the time to process returns, a 20% decrease in average handle time, and the complete elimination of escalations and tickets for those workflows. Zingtree enabled doTERRA to transform a compliance risk into a significant customer experience win.

doTERRA