Case Study: CIC Health achieves rapid vaccination triage at mass sites with Zingtree

CIC Health deploys at mass vaccination sites in days

CIC Health, a COVID-19 vaccination administrator in healthcare, needed a fast and reliable way to triage thousands of people arriving at mass vaccination sites like Fenway Park and Gillette Stadium. Working with Zingtree and its Customer Self-Help product, the team needed a simple, scalable, HIPAA-compliant solution that patients could use on their phones without slowing down operations.

Zingtree provided a no-code decision tree that CIC Health built in about 20 minutes and rolled out within days to its vaccination sites. The tool let patients complete health-risk assessments on-site and show a final screen to staff for routing, and CIC Health reported a smooth transition with no disruption. By summer, an estimated 3 million people were expected to pass through CIC Health’s triage tree, showing the scale and impact of the Zingtree solution.

CIC Health

Alex Graziano

CIC Health