Case Study: August Home cuts call handle times with Zingtree

August Home cut call handle times by 2.5 minutes

August Home, a technology company and smart lock provider, needed a better way to support customers across phone, chatbot, and help center channels while keeping workflows manageable for its team. The company initially used Zingtree’s no-code Agent Scripting to create interactive decision trees for agents and self-service, but later left the platform before realizing its support team still needed an easy way to manage processes without heavy IT involvement.

August Home returned to Zingtree and reintroduced dynamic scripting, helping agents follow guided workflows from a single screen through its Kustomer integration. With Zingtree, August Home cut average call handle time by 2.5 minutes to about 10 minutes total, saving an estimated 6,250 hours per year, and reduced new agent onboarding by a full week. Zingtree also helped the team handle about 25,000 tickets per month more efficiently without adding headcount.

August Home

Monika Aufdermauer

Head of Customer Experience