Case Study: Antidote improves client experience and reduces time to competency with Zingtree

Antidote cuts script setup to 15–20 minutes with Zingtree

Antidote, a digital health company, faced challenges in managing complex, regulated patient conversations for clinical trials using cumbersome Excel-based call scripts. Their Patient Care Advocates (PCAs) struggled to navigate these scripts while talking to patients, leading to a poor experience and difficulty staying compliant. To enhance patient data collection and become more competitive, Antidote implemented Zingtree.

Using Zingtree, Antidote built interactive decision tree scripts that guide PCAs through calls, providing all necessary information and tools in one spot. This solution significantly reduced the time for new hires to become competent and improved the quality of patient interactions. The enhanced data collection made Antidote more competitive by providing clients with more complete information, resulting in higher-quality patient candidates for trials.

Antidote