Case Study: AireBeam achieves lower service costs and faster customer support with Zingtree

Adding Superior Infrastructure to Support Consistency and Quality

AireBeam, a provider of high-speed broadband and VoIP services in Arizona and Colorado, needed a better way to deliver consistent customer support. After struggling with traditional outsourced BPO tech support that lacked the tools to ensure quality and predictability, the company turned to Zingtree for a more structured approach.

Zingtree implemented a custom, interactive agent scripting solution that helped AireBeam handle more customer questions with fewer call center agents. The result was a 44–50% reduction in service costs and call minutes, with customer service call minutes dropping from 6–8,000 per week to 4,000 per week.

AireBeam

Gregory A. Friedman

Owner