Case Study: Visiting Angels achieves fully coordinated after-hours care resolution with Zingage AI

Visiting Angels resolves after-hours care in 56 min with Zingage

Visiting Angels, a home care agency, faced the challenge of complex after-hours care coordination. Their high-stakes environment required immediate action and clear communication during urgent events, but traditional on-call systems relying on phone trees and manual coordination often led to lost information and anxious family members. To address this, they implemented Zingage's AI care coordination system.

Zingage deployed AI voice agents that handle live phone conversations, understand care context, and take real-world action. In a specific incident, the system autonomously managed a patient fall, coordinating six calls and resolving the situation in 56 minutes with zero human involvement and 100% documentation. The solution ensures consistent, automated coordination across thousands of daily care events, allowing administrators to sleep soundly and families to receive proactive updates.

Visiting Angels