Case Study: Hyatt Regency Jersey City achieves real-time, recordable cross-team communication and streamlined emergency response with Zinc

Zinc replaces noisy walkie talkies to give hotel workers a record of information

Hyatt Regency Jersey City, a 50-person, tech-forward hotel, struggled with fragmented communications—staff relied on walkie talkies, emails and texts that made urgent coordination, emergency code distribution and knowledge tracking unreliable. Rooms Manager Anderson Foote wanted a single, secure tool to enable fast, recordable communication across mobile teams and reduce the clutter of multiple devices.

They adopted Zinc, replacing noisy radios and disparate messaging with an enterprise-grade app that records codes and passwords, supports on-demand coordination, and keeps personal and work chats separate. The hotel now uses Zinc for its 35-person emergency response team and cross-department leadership, resulting in fewer emails, clearer incident records, faster guest-issue resolution and more effective cross-team dialogue.

Hyatt Regency

Anderson Foote

Rooms Manager