Case Study: Carolina Urology Partners achieves faster charge capture and improved revenue cycle efficiency with Zinc

Carolina Urology ImprovEfficiencies in Revenue Cycle Management through Zinc

Carolina Urology Partners, the largest urology practice in the Carolinas with 15 locations and 300+ employees, needed a secure, HIPAA-compliant mobile communication solution to coordinate care across a 600-mile footprint. Charge capture outside outpatient clinics was slow and paper-driven—taking days or weeks via courier—and physicians wanted a familiar, real-time alternative to personal texting that met compliance requirements.

Zinc was rolled out to physicians and billing teams and adopted quickly, enabling instant, secure sharing of hospital charges and immediate coder–physician follow-up. The change cut the time and cost of the prior paper process, reduced lost charges, delivered an early ROI, standardized workflows across providers, and unlocked new use cases across radiology and oncology.

Carolina Urology Partners

Courtney Clair

Chief Administrative Officer