Case Study: Dave's Coffee Company achieves instant, company-wide coordination with Zinc

A Growing Team Taps Mobile Messaging for On-Demand Access to Each Other

Dave’s Coffee Company is a 20‑person certified organic coffee roaster with retail, wholesale and café locations across the East Coast. As the team grew and operations spanned two coffee bars, a roastery and a warehouse, staff relied on personal texting to coordinate—creating privacy concerns, lost business messages and hesitation to share phone numbers.

They adopted Zinc’s mobile messaging to separate personal and work texts, enable group conversations and send broadcast alerts while keeping numbers private. Company‑wide Zinc use made communication more frequent and informal, improved response times for service and inventory issues, and kept the team aligned to deliver faster, more consistent customer service.

Dave's Coffee Company

Dave Lanning

Founder & CEO